Last Updated: 27-12-2023
1. Introduction Thank you for choosing Ordermate.com.my. This Shipping Policy outlines our procedures and guidelines for shipping products from Chinese B2B and B2C marketplaces, such as 1688 and Taobao, to Malaysia. We are committed to ensuring a smooth and reliable shipping process for our customers.
2. Shipping Partner
- For all shipments from China to Malaysia, we use JadeSea Global Logistic Sdn Bhd as our default logistics partner.
- JadeSea Global Logistic Sdn Bhd is known for their reliability and expertise in handling international shipments.
3. Shipping Costs
- Shipping costs are calculated based on the size, weight, and destination of the shipment.
- We will provide a detailed cost breakdown for shipping at the time of purchase.
4. Shipping Time
- Shipping times can vary depending on the destination, customs clearance processes, and other factors.
- While we aim to provide an estimated delivery time, please note that we cannot guarantee specific delivery dates due to the complexities of international shipping.
5. Tracking Information
- Upon dispatch, we will provide you with a tracking number so you can monitor the status of your shipment.
6. Customs, Duties, and Taxes
- Customers are responsible for any applicable customs, duties, and taxes.
- Delays due to customs procedures are beyond our control and are not included in the estimated delivery time.
7. Shipping Restrictions
- We comply with all legal shipping restrictions of both the origin (China) and destination (Malaysia).
- Some products may be subject to shipping restrictions or cannot be shipped internationally.
8. Liability for Lost or Damaged Goods
- In cases of lost or damaged goods during shipping, we will assist in the claims process with JadeSea Global Logistic Sdn Bhd.
- Our liability in such cases is subject to the terms and policies of JadeSea Global Logistic Sdn Bhd.
9. Policy Updates
- We reserve the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Information
- For any inquiries regarding our Shipping Policy, please contact us/